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Frequently Asked Questions
Some of our commonly asked questions about Auqli!
What is Auqli, and how does it work?
Auqli is a live shopping platform where you can buy and sell products in an interactive and engaging environment. Sellers host live shopping events to showcase their products, while buyers can view, ask questions, and make purchases in real-time.
How are payments and transactions handled on Auqli?
All payments on Auqli are processed securely through trusted payment gateways. Buyers pay directly through the platform, and sellers receive their earnings via their preferred payout method.
How are buyers protected on Auqli?
The Buyer Guarantee covers cases such as receiving the wrong item, a damaged product, or an item significantly different from what was shown. Items lost in shipping are also addressed depending on the seller's shipping method and tracking information.
Do I need an account to shop on Auqli?
Yes, you need to create a free Auqli account to shop. This allows you to track your orders, interact during live shows, and access exclusive deals from sellers.
How does Auqli ensure safe and trusted transactions?
Auqli prioritizes trust and transparency. Buyers and sellers can leave ratings and reviews, and our secure payment system ensures funds are only transferred to the seller once the transaction is confirmed and goods are received.
How does "What You See Is What You Get" work?
When you shop on Auqli, sellers showcase their products live or in listings with clear descriptions, images, and videos. This transparency ensures that you know exactly what you're purchasing, with no surprises. If your order doesn’t meet expectations, you can report the issue directly within the app!